So lets go on...
- Trust among the members,
- a sense of group identity, and
- a feeling of group efficacy.
-> build awareness and regulate feelingsLike high EQ individuals, high EQ teams develop ways to uncover what people are really thinking, feeling; they also regulate the expression of feelings so they are conveyed in a positive not destructive way.
-> recognise that feelings must be managed at three levels
a key difference between individual and team EQ behaviours is that teams have to be mindful of the feelings of a wider range of people including:
the team as a whole
people outside team boundaries in organisation
Emotionally intelligent teams therefore create awareness and regulate feelings at all three levels of interaction, because failure to do so at any level can result in dysfunction and damage performance.